Method 1: Clear via SMS
By sending an SMS to 30333, you will clear the E16 error on your DSTV decoder. RA SPACE SMART CARD NUMBER is what you can type in the message’s body. The smart card number is usually ten digits long, such as RA 1234567890.
Method 2: Clear via the internet
You will clear the E16 error with your mobile device or computer by using the internet. On your internet-enabled computer, go to the DSTV Self Service Portal.
Then enter the number on your smart card. This self-service platform will show you various types of errors that you can correct. Select the E16. You will be required to enter the captcha code in order for the portal to verify that you are human. After that, select “Clear error” from the drop-down menu.
When attempting to fix this mistake, you should be watching television. Within minutes of sending the SMS or clicking on the simple error on the self-service portal, the error will be resolved. You can now enjoy your DSTV subscription without interruption.
However, if the error persists after attempting these measures, you can contact DSTV customer support directly.