Frequently Asked Questions Account : Account Information

How do I sign up?

Your ASOS Marketplace account differs from your account in any way. Visit the ASOS Marketplace website and go to Sign Up > Build an Account to create an account. You can build an account in two ways: manually entering all of your information or using Facebook Link.

What is Facebook connect?

Facebook Connect allows you to link your ASOS Marketplace account to your Facebook account, allowing you to share what you’re doing on ASOS Marketplace with your Facebook mates. What is exchanged is entirely under your influence.

Facebook is not a partner or sponsor of ASOS Marketplace.

To update your Facebook application settings for ASOS Marketplace, go to

  1. Log in to.
  2. Select the Account menu on the top right of Facebook.
  3. Click Application Settings from the list that drops down.
  4. Select Edit Settings for the ASOS Marketplace application.
  5. Under Additional Permissions, you can change the settings for ASOS Marketplace.

I cannot sign in to my account.

Sign in using your username and then your email address. If you believe you have forgotten your password, follow the steps on the sign-in screen to request a new one. If you’re still having trouble, try logging in with a different browser, such as Chrome, Firefox, or Safari. If this doesn’t work, please send us an email at [email protected] with your username and email address, and we’ll look into it for you.

Read: Five (5) Insanely Effective Facebook Ad Targeting Techniques

How do I apply for a boutique?

You must have an ASOS Marketplace account to apply for a boutique. Go to Sell > Apply For A Boutique once you’ve created an account. After that, you’ll be asked to complete an application form, which our Marketplace team will review. The findings will be reported to you as soon as possible. Visit our FAQs for more detail on boutiques.

How long will it take for my boutique application to be approved?

Before we accept your application, we’ll double-check that the information you’ve submitted meets our requirements. We will obtain your application if you are eligible. This process typically takes up to 48 hours after submitting your application, but it could take up to a week during weekends, holidays, and hectic times. If you’re eager to get your boutique up and running as soon as possible, please email us at [email protected], and we’ll do our best to review your application as quickly as possible.

I’ve forgotten my password – what do I do?

Visit Sign In > Gets My Password if you’ve forgotten your password. You’ll be asked to enter the email address associated with your ASOS Marketplace account, after which you’ll receive instructions on how to reset your password.

What is My Activity?

My Marketplace > My Activity is where you can find your activity. You can display information about any past or ongoing sales, as well as any messages and all of your account information, in this section.

How do I change my account details?

Sign in, then go to My Marketplace > My Details to make changes to your account information.

You can control your: from this tab.

  • Personal details: name, email address, username, and password.
  • Addresses: your invoicing address and delivery address(es).
  • Link Accounts: connect or disconnect your Facebook account, add your Twitter username, or link to your website or blog.
  • Payment details – for sellers: Your PayPal account email and the permissions set up for your accounts.
  • Your addresses: Delivery addresses.
  • Subscriptions: set your ASOS Marketplace contact preferences.
  • Seller Account: boutique business details.
  • Account status: View your account status, switch on Holiday mode, apply to become a boutique seller, or remove your boutique subscription.

Check out: The Health Insurance Marketplace

What is my Shopping Basket?

When you want to buy something, go to the product page and press Add To Bag. After that, this item will be attached to your Shopping Cart. When you’re ready to pay for your piece, go to My Shopping Bag > Buy This Item. You will not be able to reserve items from stock until you have made a payment. Things in My Shopping Cart are available for purchase by others, so if it’s something you like, act quickly. Items that are no longer eligible will be deleted from My Shopping Basket automatically.

How do I close my account?

Please send an email to [email protected] with your username and the subject line ‘Please close my account,’ and we’ll take care of the rest. We can only close accounts where the sender’s email matches the one on file with Marketplace for security reasons. PLEASE CONTACT YOUR MARKETPLACE ACCOUNT MANAGER FIRST IF YOU OWN A BOUTIQUE ON MARKETPLACE.

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