Guaranty Trust Bank (GTBank) has introduced to its banking business, offering Video Banking Services.
Customers of all categories, especially the digitally savvy, can now conduct their business with ease from anywhere in the world.
GTBank has further carved a niche for itself as a trailblazing bank in Nigeria’s modern banking with the introduction of this advanced technology.
Customers can video-chat with a customer service representative in real time via the GTBank Video Banking Service, which provides customers with the same seamless GTBank in-branch banking experience no matter where they are in the world.
The beauty of this is that any interaction a customer has with a bank representative using the GTBank Video Banking facility is private and protected by end-to-end encryption, ensuring that a customer enjoys the same level of protection as they would on all of their other channels.
The service is available during active hours of the day, that is, customers can connect with GTBank Video Banking Services between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, except on Nigerian public holidays.
To take advantage of this completely online service, all that is needed for a video call is the presence of a device with sufficient internet connectivity.
Since the platform does not support the use of mobile devices, a user must also have a desktop or laptop computer with a webcam. According to GTB, the device should be connected to the internet through a secure, strong, and stable WI-FI link with a minimum of 512mbps bandwidth.
It is also recommended that customers avoid calling with the restricted network specified, especially schools or offices that have video call restrictions, and that they use browsers such as Google Chrome, Firefox, Safari, or Internet Explorer when attempting to set up the calling service.
Similarly, before connecting to the platform with a Macbook computer running Mac OSX, one will be asked to install the browser plug-in. However, make sure to close your browser after installation and connect to the video calling platform while wearing your headset or earpiece.
It’s also worth mentioning that connecting to GTBank’s video call platform can be difficult at times when internet quality is low.
If you’re already connected to a video call and it gets disconnected suddenly, it’s most likely due to a lack of internet access. Then it’s simple; simply make a new call and you’ll be reconnected in no time.
If your internet access problems continue, you will need to switch internet service providers (ISP).
Then there’s the fact that you can’t see who you’re talking to or hear the video call agent when your call is picked during an active call for a number of reasons, one of which may simply be that your internet connection is bad. It’s also likely that you’re linked to a limited network.
To ensure that everything is working properly, call with a powerful personal Wi-Fi (512mbps recommended) and stop using a mobile hotspot or restricted networks (which, as previously mentioned, are often offices or schools abroad).
Also, when making a video call, try to use a virtual private network (VPN), which is a protected network.
Another problem could occur if a customer receives an incorrect numeric number, despite the fact that each country code has its own minimum phone number.
This error occurs only when the phone number digits are missing or do not correspond to the country code selected.
This is a service that every customer should be interested in because it has made banking more convenient for people and because it is available in every location around the world.
It also makes dealing with banks’ always-busy staff a pleasurable experience these days.
Customers can use the GTBank Video Banking Services to request account updates, card transfer requests for NRN, account opening, account reactivation, bank statement requests, proxy pick-up requests, token request, replacement, and transfer for NRN, mobile banking set-up, re-registration request, login details and password reset, and a number of other account queries.